The Hotel Inspector: Season 21, Episode 6

21 - 6: Plume of Feathers

Alex Polizzi heads to the Malvern Hills, Worcestershire, to face one of her toughest challenges yet: 24-year-old landlord Hendrik who's never worked behind a bar in his life. Alex finds him struggling to assert himself, with a menu priced by guesswork and a beer garden that's more eyesore than asset. Despite his parents' help, the family dynamic is fractured, with Hendrik unable to lead his parents. Communication is breaking down and time is running out. Alex sets out to transform both the pub - from stripping back the clutter to overhauling the food offer - and the landlord. She knows that Hendrik needs more than business advice - he needs to find his voice and step up as a leader.