Customer Wars: Season 5, Episode 2

5 - 2: Takeout Trouble

At a restaurant in Nashville, Tennessee, a customer's demand for a refund spirals into a heated back and forth with employees. In Rockford, Illinois, a rideshare trip takes a startling turn when a passenger doesn't exit the vehicle after being asked to by the driver. At a Phoenix, Arizona airport, an airline employee is moved to tears by a customer's unexpected praise. On a New York City subway, two passengers' dispute over the ownership of a bag brings the train to a standstill. In Sakon Nakhon, Thailand, a cafe employee runs for cover when a construction mishap next door causes the building's pillars to give way.