Customer Wars: Season 4, Episode 14

4 - 14: War of the Words

On a bus in Maryland, a heated argument between two passengers escalates to a dangerous breaking point. In a New York City pet store, a woman is asked to leave after kicking a puppy's kennel, but how she treats an innocent bystander before exiting shocks everyone. At a grocery store in Baltimore, a customer is upset after an employee allegedly calls him a name. While parasailing off the gulf in Florida, three friends begin to panic after seeing what they believe to be sharks in the water below.